Getting Products to People
lifesaving health products to people.
Technical assistance to 65 countries
Medicines and health supplies shipped to 114 countries
Technical assistance to 65 countries
Medicines and health supplies shipped to 114 countries
Over 10 years, the USAID | DELIVER PROJECT bought and shipped more than 8.5 billion health products, supplying a large portion of developing countries’ contraceptive and malaria prevention and treatment commodity needs. By providing vital medicines and health products, and strengthening the systems that get the supplies into the hands of clients and patients, we contributed to better health outcomes for millions of people.
For ten years, the USAID | DELIVER PROJECT has been a global leader in strengthening and integrating public health supply chains, as well as managing an efficient central procurement and delivery operation. Working with suppliers, freight forwarders, USAID Missions, and global and national stakeholders, the project built and operated an agile and cost-effective global supply chain, reducing the cost of products and freight, removing obstacles to timely delivery of products, and strengthening the interconnections with in-country supply chains. For condoms and contraceptives, the project improved on-time delivery from 73 percent to 95 percent. These improvements contributed to increased stock availability, improving health outcomes across the world.
The USAID | DELIVER PROJECT worked hand in hand with ministries of health and other local partners to enable a sustainable flow of health products to their populations. Where needed, the project also worked with local organizations and private sector companies to deliver products directly to communities. The project distributed bed nets for malaria prevention all the way to the community, and engaged local NGOs to help install them in individual homes. In countries—such as Malawi, South Sudan, Liberia, and Zimbabwe—where ministry of health capacity needed to be augmented, the project established complementary supply chain systems to ensure that essential medicines and other health supplies could reach clients and patients.
To improve product availability, the project developed and adapted new and innovative tools, techniques, and methodologies to strengthen national supply chains. Using best practices, private-sector approaches, collaboration, and strategic knowledge sharing, the USAID | DELIVER PROJECT spearheaded improvements in supply chain performance in the countries where we worked.
To help identify the changes needed to improve product availability, the project conducted in-depth supply chain system analysis and design activities in 30 countries. Using combinations of innovative interventions—such as geographic information systems (GIS), supply chain modeling, and optimization techniques—the project adapted interventions to the local environment to create well-performing supply chains that in many places were scaled up nationally.
To ensure that decisionmakers had the information they needed, the project helped 30 countries expand data visibility and build efficient and effective logistics management information systems (LMIS) to help managers gain insights to make the right supply decisions. In 12 countries, this included digital logistics management systems and data visualization. Better LMISs helped increase reporting rates and reduce stockouts.
The project ensured that warehouses could properly store and distribute supplies, maintaining inventory quality. Interventions ranged from training in warehouse dejunking and management—which created additional storage space and decreased wastage of health commodities—to implementation of sophisticated warehouse inventory systems that included barcoding.
We worked with ministries of health and NGOs to improve distribution system and deliver health supplies directly to the last mile of the supply chain, including health facilities, schools, and individual homes.
The project provided thought leadership and introduced new solutions in health supply chain management, which have been replicated by others. After ten years of pioneering work, the USAID | DELIVER PROJECT leaves a legacy of stronger supply chain systems around the globe. By strengthening the systems that get medicines and health products into the hands of clients and patients, we contributed to better health outcomes for millions of people in low- and middle-income countries.
An essential component of a robust health supply chain is the staff that implements logistics tasks. To run effectively, public health supply chains require motivated, trained, and skilled staff who are competent in the various essential logistics functions and who are empowered to make decisions that positively impact health supplies and supply chains.
The USAID | DELIVER PROJECT’s capacity-building activities strengthened human resources (HR) in public health supply chain systems and professionalized the supply chain management workforce. The project conducted national HR assessments, spurred organizational change, and built human capacity at every step of the supply chain, training 150,000 staff at all levels, as well as creating sustainable training programs.
The project worked with countries to create logistics management units, elevating the role of health supply chain management within ministries of health and training key leaders in how to provide stewardship for the health supply chain.
By setting up regional training institutes, the USAID | DELIVER PROJECT enabled countries on three continents to offer supply chain management courses. In 11 countries, the project helped local institutions of higher learning to introduce pre-service training programs in supply chain management of health commodities.
The project worked hand in hand with ministries of health and other local institutions to make sure solutions were locally owned and locally led for sustainability of the programs. To support professional development of public health logisticians across the globe, the project established a community of practice—the International Association for Public Health Logisticians.
The USAID | DELIVER PROJECT worked with national and international partners to expand the availability of contraceptives and essential health products around the world. Occupying a global leadership role in supply chain strengthening and commodity security (CS), the project served as the go-to resource for global and regional partners and a catalyst for global discussions on commodity security. These efforts helped ensure that CS and supply chains are part of the global agenda for improving health outcomes.
Convening national stakeholders to gain consensus, the project supported strategic activities, including development of reproductive health commodity security strategies and operational plans. These activities targeted overall planning, collaboration, and endorsement of supply chain management as a key factor in successful health programs.
The project created online systems that allow donors and countries to share data for planning and rapid responses. Over the past decade, the Procurement Planning and Monitoring Reports for contraceptives and malaria commodities have become key data sources for country-and global-level coordination and information sharing. Stakeholders use these tools to monitor stock levels and make procurement-related decisions.
The project taught countries how to forecast and quantify demand, so they could determine what medicines and supplies they needed, how much, when, and where. Using this and other information, the project helped countries mobilize funding from both in-country and international donor sources. To encourage investment in supply chains and health commodities, the project developed evidence-based advocacy tools that are now used by other organizations.
To improve access to health supplies, the project pioneered work using a total market approach by working with suppliers and financers from all three sectors—public, nonprofit, and commercial—leveraging their various competencies. To improve the environment for commodity security, the project developed multiple strategies and guidance tools on topics such as financial tracking of contraceptives, quantifying the costs of operating supply chains, and contraceptive security indicators. The project made supply chain management of health commodities a global priority and created a global movement.
Through comprehensive dissemination efforts, the project put its supply chain tools and knowledge in the hands of global-, regional-, and national-level partners; and in the hands of everyday health professionals, leading to a greater impact and longer sustainability for the project’s work. The project connected with followers and broadened the dissemination reach through platforms that include Facebook, Tumblr, Twitter, Instagram, Vine, Vimeo, and YouTube; and postings on a broad range of public health outlets, including various social media channels, blogs, listservs, and forums.
The project contributed 150 tools to the Procurement and Supply Management (PSM) Toolbox website, which is an important resource for health logisticians. Constituting approximately one-third of the tools available in the PSM Toolbox, the project’s tools cover all the major topics of procurement and supply chain management.
The USAID | DELIVER PROJECT developed hundreds of tools and guides that organizations around the world now use to build and maintain high-performing supply chains. By developing best practices and innovative approaches, and sponsoring new research, we helped raise awareness about the important role of supply chain management in securing a steady flow of life-saving health commodities.
The project published standard operating procedures, assessments, supply chain toolkits, manuals, journal articles, software, K4Health toolkits, and more, as well as important advocacy tools: the Contraceptive Security Indicator dashboards and the Contraceptive Security Index. Formats include infographics, data visualizations, dashboards, online toolkits, and videos, as well as traditional products—reports, posters, fact sheets, and slide presentations—with added emphasis on visuals and accessible narratives.
To access resources from the USAID | DELIVER PROJECT, please visit the following websites:
USAID Development Experience Clearinghouse