Frequently Asked Questions

Patients in a clinic

General Questions

What information is available on the USAID | DELIVER PROJECT website?
The website offers news updates and technical information about logistics for public health in developing countries. It also provides technical publications, presentations, and software tools that are useful for logistics work. In the Countries section, you will find contact information and resources for specific countries where the USAID | DELIVER PROJECT works. The My Commodities section contains information and reports on the procurement of public health, avian influenza, and malaria commodities, including orders, shipments, inventory, and financial information. Additionally, you can now place orders online for condoms and contraceptives in the My Commodities section. Access to part of this section is restricted. You can also find the products catalog in the My Commodities section; it is publicly accessible. For more information, see the questions below on how to register. The website also has a staff section containing documents and resources for the day-to-day work of the project staff. To access this information, you must log in to the website.

How can I access documents and presentations from the website?
Publications are available on the website as PDF files. To download and view these files, use the free Adobe Acrobat Reader 5.0 or higher. Some presentations can only be viewed in Microsoft PowerPoint or Microsoft Word. Viewers for PowerPoint and Word are available at Microsoft’s website. To access PDFs and other files, set your browser so that it does not block pop-ups. Look in your browser's Help index for instructions on how to enable pop-ups.
Many of the project’s publications are also available in hard copy. To request a copy of a publication, please email Please specify how many copies you would like and how you intend to use the publication.

What is the privacy policy for the website?
Read our privacy policy.

Are release notes available for the website?
Click here to download the release notes for the USAID | DELIVER PROJECT website.

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Register and Log In to the USAID | DELIVER PROJECT Website

Should I register with the USAID | DELIVER PROJECT website?
Only individuals who work with the USAID | DELIVER PROJECT or are involved with shipments handled by the project can register. The administrator determines the level of access, which depends on your involvement with the project.

Can more than one user from my organization register?

How do I register with the USAID | DELIVER PROJECT website?
If you are project staff with access to the JSI network, you do not need to register on the website. Use your network user ID and password to log in. Local hires in the field, who do not have access to the JSI network, can request a login on the Contact Us page. All other users need to register on the site; you will be approved or declined during the registration process. To register, click on the register link at the top-right on the website screen and complete the form. After the administrator determines your permission level, you will receive a notice by email. To successfully register, you must enable cookies in your browser. Look in your browser's help index for instructions on how to enable cookies.

How do I change my access level?
If you think your access level is incorrect, please use the Contact Us page to send us an email. We will check your access level, make changes if needed, and notify you. 

How do I log in?                
To log in, click on the login link at the top-right on the website screen or on the right-hand sidebar of the home page. To successfully log in, you must have cookies enabled in your browser. Look in your browser's Help index for instructions on how to enable cookies.

I forgot my password and user ID. How can I log in?
To retrieve your user ID and password, go to the login page; click on the link to “Forgot Your Password?”. Follow the instructions to enter your email address.  Any credentials we have on file for you will be sent to this email address. If you do not receive an email, please contact the customer service team at

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My Commodities

What data is available in My Commodities?
Shipment reports provide access to shipment details and order information for hundreds of commodities. This information can be used to facilitate order and shipment management for a country or countries by providing detailed and current information on order and shipment status. The My Commodities features enable users to monitor shipments and their status for a specified time frame; and for a particular country, or region, client, recipient, affiliation, item or commodity, or funding source.

Six different summary reports generate information on the total global quantities, total global values, statuses, and funding sources for single items, as well as subcategories of products. The reports are available based on this information and ship dates, allowing users to view trends over a period of time and compare expected to actual shipments, in addition to basic total quantities and values. The information presented in each summary is listed by region and country. 

Inventory reports include information on stock at the key global warehouses from which supplies are shipped to countries. By accessing this information, users will be able to determine of current product availability at the global level, and be able to better plan future shipments, respond to emergency requests, and manage their responses to country requests.

How often is the data in My Commodities updated?
Data in the My Commodities section of the website is drawn from the project's databases, which hold all supply chain management data. The data displayed on the website is refreshed three times per day at 7am, 12pm, and 7pm EDT.

Where can I get information on the reports available in My Commodities?
If you are a registered user and have access to reports in My Commodities, look in the report pages for step-by-step instructions for accessing your reports directly. Look for the “Job Aids and Training Tools” panel that is located under the left-hand side navigation menu. This information is only available to registered users.

I need a report that’s not available in My Commodities. Where can I get this?
Customized reports can be produced on request. Please contact the customer service team at

Where can I find information on products and product case sizes?
You can find detailed information on products in the online Product Catalog.

Can I place an order using the website?
Yes, you can now place an order online for condoms and contraceptives.  To place new orders and modify existing orders, click "Orders" under the My Commodities page.  The Online Ordering Training provides a tutorial for placing and modifying orders for condoms and contraceptives online.

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What is PipeLine?
PipeLine is a software tool that helps program managers—

  • gather critical forecasting information.
  • ensure that products arrive on time.
  • maintain consistent stock levels at the program and national level.
  • prevent stockouts.

You can download a free copy of this software from the PipeLine page on the USAID | DELIVER PROJECT website.

How often are new versions of PipeLine released?
The Family Planning Logistics Management (FPLM) released the first version of PipeLine in 1997. In 1998, the project released a minor upgrade to that version. In 2000, FPLM released version 2, a major upgrade. Versions 2, 3, and 4 were significant upgrades. The latest version, released by the USAID | DELIVER PROJECT, is PipeLine 5.2. Updates are usually released when there are changes in technology, or when new features are needed.  

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Supply Chain Manager

What is Supply Chain Manager?
Supply Chain Manager is a software tool that helps program managers—

  • review the stock status of a product at a facility at any point in time
  • identify facilities that are overstocked, understocked, or stocked out of a particular product
  • identify facilities with potential inventory management problems
  • highlight facilities that require prompt delivery, which helps to avoid stockouts
  • define delivery routes and mark that deliveries have been completed.

You can learn more about this software on the Supply Chain Manager page of the USAID | DELIVER PROJECT website. You can order a free copy by sending an email to

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What is ProQ?
ProQ is a software tool that quantifies HIV test requirements based on realistic forecast demand, assessment of existing supply chain capacity, and availability of resources for procurement. This software can help program managers—

  • forecast quantity of HIV tests needed to meet demand
  • compare demand with service capacity
  • adjust quantity needed to balance the supply pipeline
  • assess storage capacity relative to shipment volumes
  • estimate cost of HIV tests required
  • compare cost with available funding
  • adjust quantities to be procured to match the budget allocation.

To learn more about this software, go to the ProQ page on the USAID | DELIVER PROJECT website. To order a free copy of ProQ software, send an email to

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Getting Help

If I have a question or need help, what should I do?
Send an email to the customer service team at the Contact Us page. You can also email The customer service team will answer your question, or they will route your request to the right person. If you have a technical problem, explain the problem and include the URL of the page where the problem occurred and information about your operating system and browser version. This website is optimized for Internet Explorer 6.0 and Mozilla 2.0.

To get help, leave a message at our customer service line in Washington, D.C., at 703-310-5211, Monday through Friday 8:30 AM to 5:30 PM, excluding U.S. holidays, and a person will contact you within one business day. If you need immediate assistance, please call our main number at 703-528-7474.

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